OFFICIAL DOCUMENT

Customer Service Policy

Version
1.1
Effective Date
January 01, 2026
Last Updated
June 01, 2026

1. Our Commitment

At LEGAL CHURCH LLC, we are committed to providing professional, timely and personalized service. Our goal is to accompany every client throughout their process, providing clear information, timely responses and a service oriented towards trust and satisfaction.

2. Official Service Channels

Clients may contact LEGAL CHURCH LLC through our official channels, including:

  • Phone calls.
  • Email.
  • SMS messages.
  • WhatsApp.
  • Google Meet (when required for previously scheduled meetings).

3. Business Hours

Our business hours are:

Monday to Friday
7:00 a.m. to 6:00 p.m. (New York Time)

Requests received outside these hours will be attended to during the next business day, except in exceptional situations.

4. Scope of Support

Our team provides support related to the contracted services, including inquiries, process follow-up, coordination of activities, documentation requests and other administrative matters associated with the delivery of our services.

5. Response Time

LEGAL CHURCH LLC seeks to respond to inquiries and requests within the shortest reasonably possible time. Response time may vary depending on the nature of the request, its complexity and the volume of requests received.

6. Respectful Communication

We expect all communications between our clients and our team to be conducted with respect, professionalism and good faith. LEGAL CHURCH LLC reserves the right to suspend or limit service where there is offensive, threatening or abusive conduct, or conduct contrary to applicable law.

7. Request Follow-Up

Throughout the delivery of our services we maintain constant communication with our clients to report the status of their processes, request information when necessary and promptly resolve any concerns that may arise.

8. Continuous Improvement

We value our clients’ comments and suggestions as part of our commitment to continuous improvement. We continually analyze our service processes to strengthen the quality of the service we offer.

Contact Information

LEGAL CHURCH LLC

  • Official Website: LEGALCHURCH.NET
  • Email: INFO@LEGALCHURCH.NET
  • Business Hours: Monday to Friday, 7:00 a.m. to 6:00 p.m. (New York Time)