{"id":2075,"date":"2026-07-18T17:45:55","date_gmt":"2026-07-18T17:45:55","guid":{"rendered":"https:\/\/legalchurch.net\/?page_id=2075"},"modified":"2026-07-18T18:02:23","modified_gmt":"2026-07-18T18:02:23","slug":"customer-service-policy","status":"publish","type":"page","link":"https:\/\/legalchurch.net\/es\/customer-service-policy\/","title":{"rendered":"Pol\u00edtica de atenci\u00f3n al cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2075\" class=\"elementor elementor-2075\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-212492b7 e-con-full e-flex e-con e-parent\" data-id=\"212492b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3dba124c e-flex e-con-boxed e-con e-child\" data-id=\"3dba124c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30b3a484 elementor-widget elementor-widget-heading\" data-id=\"30b3a484\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">DOCUMENTO OFICIAL<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14ba1381 elementor-widget elementor-widget-heading\" data-id=\"14ba1381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de atenci\u00f3n al cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413bdd68 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"413bdd68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13961a8a e-flex e-con-boxed e-con e-child\" data-id=\"13961a8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1362a73e e-flex e-con-boxed e-con e-child\" data-id=\"1362a73e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f82224b elementor-widget elementor-widget-heading\" data-id=\"2f82224b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Versi\u00f3n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30aa8818 elementor-widget elementor-widget-heading\" data-id=\"30aa8818\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1.1<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a3848c4 e-flex e-con-boxed e-con e-child\" data-id=\"7a3848c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-510d8509 elementor-widget elementor-widget-heading\" data-id=\"510d8509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Fecha de entrada en vigor<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-417a0378 elementor-widget elementor-widget-heading\" data-id=\"417a0378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1 de enero de 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ef36c21 e-flex e-con-boxed e-con e-child\" data-id=\"2ef36c21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-663865c4 elementor-widget elementor-widget-heading\" data-id=\"663865c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\u00daltima actualizaci\u00f3n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ea6e659 elementor-widget elementor-widget-heading\" data-id=\"3ea6e659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1 de junio de 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45b18a69 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"45b18a69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af516bc elementor-widget elementor-widget-heading\" data-id=\"1af516bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Nuestro compromiso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-442cc963 elementor-widget elementor-widget-text-editor\" data-id=\"442cc963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En <strong>LEGAL CHURCH LLC<\/strong>, we are committed to providing professional, timely and personalized service. Our goal is to accompany every client throughout their process, providing clear information, timely responses and a service oriented towards trust and satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9dc8e1 elementor-widget elementor-widget-heading\" data-id=\"5f9dc8e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Official Service Channels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2150a9c7 elementor-widget elementor-widget-text-editor\" data-id=\"2150a9c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Clients may contact <strong>LEGAL CHURCH LLC<\/strong> through our official channels, including:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c79b27 elementor-widget elementor-widget-text-editor\" data-id=\"11c79b27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>llamadas telef\u00f3nicas.<\/li><li>Correo electr\u00f3nico.<\/li><li>mensajes SMS.<\/li><li>WhatsApp.<\/li><li>Google Meet (when required for previously scheduled meetings).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-552ca27e elementor-widget elementor-widget-heading\" data-id=\"552ca27e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Business Hours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53764273 elementor-widget elementor-widget-text-editor\" data-id=\"53764273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our business hours are:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6577c9e3 elementor-widget elementor-widget-text-editor\" data-id=\"6577c9e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>De lunes a viernes<\/strong><br><strong>De 7:00 a 18:00 (hora de Nueva York)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38a859f7 elementor-widget elementor-widget-text-editor\" data-id=\"38a859f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Requests received outside these hours will be attended to during the next business day, except in exceptional situations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dc89324 elementor-widget elementor-widget-heading\" data-id=\"1dc89324\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Scope of Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c913b elementor-widget elementor-widget-text-editor\" data-id=\"97c913b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our team provides support related to the contracted services, including inquiries, process follow-up, coordination of activities, documentation requests and other administrative matters associated with the delivery of our services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e60eb5c elementor-widget elementor-widget-heading\" data-id=\"5e60eb5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Response Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96d6120 elementor-widget elementor-widget-text-editor\" data-id=\"96d6120\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>LEGAL CHURCH LLC<\/strong> seeks to respond to inquiries and requests within the shortest reasonably possible time. Response time may vary depending on the nature of the request, its complexity and the volume of requests received.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c8fce7 elementor-widget elementor-widget-heading\" data-id=\"45c8fce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Respectful Communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54817bdf elementor-widget elementor-widget-text-editor\" data-id=\"54817bdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We expect all communications between our clients and our team to be conducted with respect, professionalism and good faith. <strong>LEGAL CHURCH LLC<\/strong> reserves the right to suspend or limit service where there is offensive, threatening or abusive conduct, or conduct contrary to applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dc3b50f elementor-widget elementor-widget-heading\" data-id=\"7dc3b50f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Request Follow-Up<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9a8792 elementor-widget elementor-widget-text-editor\" data-id=\"c9a8792\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Throughout the delivery of our services we maintain constant communication with our clients to report the status of their processes, request information when necessary and promptly resolve any concerns that may arise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655f06a1 elementor-widget elementor-widget-heading\" data-id=\"655f06a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Continuous Improvement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40bfe465 elementor-widget elementor-widget-text-editor\" data-id=\"40bfe465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We value our clients&#8217; comments and suggestions as part of our commitment to continuous improvement. We continually analyze our service processes to strengthen the quality of the service we offer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32034772 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"32034772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18c0e357 elementor-widget elementor-widget-heading\" data-id=\"18c0e357\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informaci\u00f3n del contacto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-522b7379 elementor-widget elementor-widget-text-editor\" data-id=\"522b7379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>LEGAL CHURCH LLC<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bcf508e elementor-widget elementor-widget-text-editor\" data-id=\"2bcf508e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Sitio web oficial:<\/strong> LEGALCHURCH.NET<\/li><li><strong>Correo electr\u00f3nico:<\/strong> INFO@LEGALCHURCH.NET<\/li><li><strong>Horario comercial:<\/strong> De lunes a viernes, de 7:00 a 18:00 (hora de Nueva York).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ca03950 elementor-widget elementor-widget-html\" data-id=\"4ca03950\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ============ POLICY \/ OFFICIAL DOCUMENT PAGE \u2014 Legal Church LLC ============ *\/\n.lcp-page{ background:#FFFFFF; }\n.lcp-doc a{ color:#C9A86A; text-decoration:none; }\n.lcp-doc a:hover{ text-decoration:underline; }\n.lcp-doc ul{ margin:0 0 14px 0; padding-left:22px; list-style:disc; }\n.lcp-doc li{ margin-bottom:9px; color:#2E4D7A; line-height:1.5; }\n.lcp-doc li::marker{ color:#C9A86A; }\n.lcp-doc p{ margin:0; }\n\n\/* header *\/\n.lcp-header{ border-bottom:1px solid #E5E5E5; }\n.lcp-lang p{ display:inline-flex; align-items:center; gap:10px; margin:0;\n  border:1px solid #E5E5E5; border-radius:999px; padding:8px 16px; }\n.lcp-lang a{ text-decoration:none; }\n.lcp-lang .lcp-lang-off{ color:#8496B0; }\n.lcp-lang .lcp-lang-on{ color:#C9A86A; }\n.lcp-lang .lcp-lang-sep{ color:#D9DEE6; }\n.lcp-home a{ color:#0F2E63; text-decoration:none; }\n.lcp-home a{ transition:color .3s cubic-bezier(.22,1,.36,1); }\n.lcp-home a:hover{ color:#C9A86A !important; }\n.lcp-lang a{ transition:color .3s cubic-bezier(.22,1,.36,1); }\n.lcp-lang a:hover{ color:#C9A86A !important; }\n\n@media (max-width:767px){\n  .lcp-meta{ flex-direction:column !important; gap:18px !important; }\n  .lcp-meta > .e-con, .lcp-meta > .elementor-element{ width:100% !important; }\n  .lcp-header{ flex-direction:column !important; gap:14px !important; align-items:flex-start !important; }\n  .lcp-header .elementor-widget-text-editor{ text-align:left !important; }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>OFFICIAL DOCUMENT Customer Service Policy Version 1.1 Effective Date January 01, 2026 Last Updated June 01, 2026 1. Our Commitment At LEGAL CHURCH LLC, we are committed to providing professional, timely and personalized service. Our goal is to accompany every client throughout their process, providing clear information, timely responses and a service oriented towards trust [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2075","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/pages\/2075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/comments?post=2075"}],"version-history":[{"count":7,"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/pages\/2075\/revisions"}],"predecessor-version":[{"id":2111,"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/pages\/2075\/revisions\/2111"}],"wp:attachment":[{"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/media?parent=2075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}