{"id":2075,"date":"2026-07-18T17:45:55","date_gmt":"2026-07-18T17:45:55","guid":{"rendered":"https:\/\/legalchurch.net\/?page_id=2075"},"modified":"2026-07-28T22:59:01","modified_gmt":"2026-07-28T22:59:01","slug":"customer-service-policy","status":"publish","type":"page","link":"https:\/\/legalchurch.net\/es\/customer-service-policy\/","title":{"rendered":"Pol\u00edtica de atenci\u00f3n al cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2075\" class=\"elementor elementor-2075\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-212492b7 e-con-full e-flex e-con e-parent\" data-id=\"212492b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1cf6f08 e-flex e-con-boxed e-con e-child\" data-id=\"1cf6f08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-235fff8 elementor-widget elementor-widget-heading\" data-id=\"235fff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">DOCUMENTO OFICIAL<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edcadcc elementor-widget elementor-widget-heading\" data-id=\"edcadcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de atenci\u00f3n al cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a406eca elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a406eca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49c203b e-flex e-con-boxed e-con e-child\" data-id=\"49c203b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3dbef07 e-flex e-con-boxed e-con e-child\" data-id=\"3dbef07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c94b0b elementor-widget elementor-widget-heading\" data-id=\"1c94b0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Versi\u00f3n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a41e75 elementor-widget elementor-widget-heading\" data-id=\"9a41e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1.1<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f50d4c e-flex e-con-boxed e-con e-child\" data-id=\"5f50d4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9338e05 elementor-widget elementor-widget-heading\" data-id=\"9338e05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Fecha de entrada en vigor<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbaaa41 elementor-widget elementor-widget-heading\" data-id=\"cbaaa41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1 de enero de 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a12756b e-flex e-con-boxed e-con e-child\" data-id=\"a12756b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd40004 elementor-widget elementor-widget-heading\" data-id=\"cd40004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\u00daltima actualizaci\u00f3n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b267be elementor-widget elementor-widget-heading\" data-id=\"8b267be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1 de junio de 2026<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7683c83 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7683c83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9a611b elementor-widget elementor-widget-heading\" data-id=\"d9a611b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Nuestro compromiso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-830f717 elementor-widget elementor-widget-text-editor\" data-id=\"830f717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En <strong>LEGAL CHURCH LLC<\/strong>, Nos comprometemos a brindar un servicio profesional, oportuno y personalizado. Nuestro objetivo es acompa\u00f1ar a cada cliente durante todo el proceso, ofreciendo informaci\u00f3n clara, respuestas r\u00e1pidas y un servicio orientado a la confianza y la satisfacci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccfbe8f elementor-widget elementor-widget-heading\" data-id=\"ccfbe8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Canales de servicio oficiales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0339fbc elementor-widget elementor-widget-text-editor\" data-id=\"0339fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Los clientes pueden contactar <strong>LEGAL CHURCH LLC<\/strong> a trav\u00e9s de nuestros canales oficiales, que incluyen:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1acaaa elementor-widget elementor-widget-text-editor\" data-id=\"c1acaaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>llamadas telef\u00f3nicas.<\/li><li>Correo electr\u00f3nico.<\/li><li>mensajes SMS.<\/li><li>WhatsApp.<\/li><li>Google Meet (when necessary for previously scheduled meetings).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61d4d39 elementor-widget elementor-widget-heading\" data-id=\"61d4d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Horario comercial<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88d09ce elementor-widget elementor-widget-text-editor\" data-id=\"88d09ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nuestro horario comercial es:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5561a2b elementor-widget elementor-widget-text-editor\" data-id=\"5561a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>De lunes a viernes<\/strong><br><strong>De 7:00 a 18:00 (hora de Nueva York)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ebd141 elementor-widget elementor-widget-text-editor\" data-id=\"3ebd141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Las solicitudes recibidas fuera de este horario ser\u00e1n atendidas durante el siguiente d\u00eda h\u00e1bil, salvo en situaciones excepcionales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90c2f27 elementor-widget elementor-widget-heading\" data-id=\"90c2f27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scope of Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d58070 elementor-widget elementor-widget-text-editor\" data-id=\"5d58070\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nuestro equipo ofrece asistencia relacionada con los servicios contratados, incluyendo consultas, seguimiento de procesos, coordinaci\u00f3n de actividades, solicitudes de documentaci\u00f3n y otros asuntos administrativos asociados con la prestaci\u00f3n de nuestros servicios.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ec4b7b elementor-widget elementor-widget-heading\" data-id=\"0ec4b7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Response Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a20f3d elementor-widget elementor-widget-text-editor\" data-id=\"0a20f3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>LEGAL CHURCH LLC<\/strong> Nos esforzamos por responder a las consultas y solicitudes en el menor tiempo posible. El tiempo de respuesta puede variar seg\u00fan la naturaleza de la solicitud, su complejidad y el volumen de solicitudes recibidas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1808209 elementor-widget elementor-widget-heading\" data-id=\"1808209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Respectful Communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5d7a7c elementor-widget elementor-widget-text-editor\" data-id=\"f5d7a7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Esperamos que todas las comunicaciones entre nuestros clientes y nuestro equipo se lleven a cabo con respeto, profesionalidad y buena fe. <strong>LEGAL CHURCH LLC<\/strong> Se reserva el derecho de suspender o limitar el servicio en caso de conducta ofensiva, amenazante o abusiva, o conducta contraria a la ley aplicable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a817f64 elementor-widget elementor-widget-heading\" data-id=\"a817f64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Request Follow-Up<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c6056c elementor-widget elementor-widget-text-editor\" data-id=\"9c6056c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Durante la prestaci\u00f3n de nuestros servicios, mantenemos una comunicaci\u00f3n constante con nuestros clientes para informarles sobre el estado de sus procesos, solicitar informaci\u00f3n cuando sea necesario y resolver con prontitud cualquier inquietud que pueda surgir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd9e90a elementor-widget elementor-widget-heading\" data-id=\"dd9e90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Mejora continua<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-686c3b1 elementor-widget elementor-widget-text-editor\" data-id=\"686c3b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Valoramos los comentarios y sugerencias de nuestros clientes como parte de nuestro compromiso con la mejora continua. Analizamos constantemente nuestros procesos de servicio para fortalecer la calidad del servicio que ofrecemos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85400aa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"85400aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a83e3b1 elementor-widget elementor-widget-heading\" data-id=\"a83e3b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informaci\u00f3n del contacto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced7f54 elementor-widget elementor-widget-text-editor\" data-id=\"ced7f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>LEGAL CHURCH LLC<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9639be elementor-widget elementor-widget-text-editor\" data-id=\"b9639be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Sitio web oficial:<\/strong> LEGALCHURCH.NET<\/li><li><strong>Correo electr\u00f3nico:<\/strong> INFO@LEGALCHURCH.NET<\/li><li><strong>Horario comercial:<\/strong> De lunes a viernes, de 7:00 a 18:00 (hora de Nueva York).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ca03950 elementor-widget elementor-widget-html\" data-id=\"4ca03950\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ============ POLICY \/ OFFICIAL DOCUMENT PAGE \u2014 Legal Church LLC ============ *\/\n.lcp-page{ background:#FFFFFF; }\n.lcp-doc a{ color:#C9A86A; text-decoration:none; }\n.lcp-doc a:hover{ text-decoration:underline; }\n.lcp-doc ul{ margin:0 0 14px 0; padding-left:22px; list-style:disc; }\n.lcp-doc li{ margin-bottom:9px; color:#2E4D7A; line-height:1.5; }\n.lcp-doc li::marker{ color:#C9A86A; }\n.lcp-doc p{ margin:0; }\n\n\/* header *\/\n.lcp-header{ border-bottom:1px solid #E5E5E5; }\n.lcp-lang p{ display:inline-flex; align-items:center; gap:10px; margin:0;\n  border:1px solid #E5E5E5; border-radius:999px; padding:8px 16px; }\n.lcp-lang a{ text-decoration:none; }\n.lcp-lang .lcp-lang-off{ color:#8496B0; }\n.lcp-lang .lcp-lang-on{ color:#C9A86A; }\n.lcp-lang .lcp-lang-sep{ color:#D9DEE6; }\n.lcp-home a{ color:#0F2E63; text-decoration:none; }\n.lcp-home a{ transition:color .3s cubic-bezier(.22,1,.36,1); }\n.lcp-home a:hover{ color:#C9A86A !important; }\n.lcp-lang a{ transition:color .3s cubic-bezier(.22,1,.36,1); }\n.lcp-lang a:hover{ color:#C9A86A !important; }\n\n@media (max-width:767px){\n  .lcp-meta{ flex-direction:column !important; gap:18px !important; }\n  .lcp-meta > .e-con, .lcp-meta > .elementor-element{ width:100% !important; }\n  .lcp-header{ flex-direction:column !important; gap:14px !important; align-items:flex-start !important; }\n  .lcp-header .elementor-widget-text-editor{ text-align:left !important; }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>OFFICIAL DOCUMENT Customer Service Policy Version 1.1 Effective Date January 01, 2026 Last Updated June 01, 2026 1. Our Commitment At LEGAL CHURCH LLC, we are committed to providing professional, timely and personalized service. Our goal is to accompany every client throughout their process, providing clear information, timely responses and a service oriented towards trust [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2075","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/pages\/2075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/comments?post=2075"}],"version-history":[{"count":10,"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/pages\/2075\/revisions"}],"predecessor-version":[{"id":4381,"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/pages\/2075\/revisions\/4381"}],"wp:attachment":[{"href":"https:\/\/legalchurch.net\/es\/wp-json\/wp\/v2\/media?parent=2075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}